Refund policy

Who operates Bridge

Bridge is operated by SunYaXuan, an individual operator based in China. Service support, billing enquiries and privacy requests: dashideyizhizuo@gmail.com.

Effective and last updated: 2026-10-19. These terms cover the hosted Bridge service at console.yunrou.work. Separate licences apply to distributed software; this policy does not change those licences.

No general voluntary refunds

Credit packages are one-time digital service purchases, not monthly subscriptions. Except where applicable law or payment-provider terms require otherwise, or a billing error needs correction, we do not offer refunds for a change of mind, an unused balance, lack of use, or stopping use. There is no automatic renewal or top-up to cancel.

This rule does not waive mandatory consumer rights. If a right of withdrawal, non-delivery remedy or other refund right applies by law, it prevails. Merely starting to use Bridge does not by itself establish that you validly waived a statutory right.

Incorrect charges and delivery problems

Contact support about duplicate or incorrect charges, suspected unauthorised payments, credit not delivered after a confirmed payment, or permanent non-delivery of a prepaid service. We will reconcile the order and usage evidence and, where the claim is confirmed, arrange correction or the legally or contractually required remedy through the relevant Merchant of Record. We do not promise an automatic refund before checking the evidence.

A failed or cancelled command after Host acceptance is not by itself a billing error. The Host day fee is not prorated or reversed merely because you pause later that day. Observation-mode records involve zero actual debit and are not proof of money paid.

How to raise a request

Email dashideyizhizuo@gmail.com from your account email where possible. Include your Bridge account email, order identifier, purchase date and a short explanation. A redacted receipt can help. Never send a password, login code, card number, security code, Host secret or private key.

We may need proportionate verification of account or transaction ownership. A request is not an approved refund. We will communicate the outcome and, if relevant, the provider reference. Processing and bank posting times depend on the payment provider; no fixed bank-arrival time is promised.

Payment-provider rules and refund destination

For purchases sold through Waffo Pancake as Merchant of Record, the checkout terms, receipt, provider support process and mandatory law also apply. Where they require a refund, those requirements take precedence over our general rule. An approved refund is normally returned through the original payment route, subject to provider rules and what that route supports; Bridge does not offer cash withdrawal of service credit.

Currency conversion, channel fees and the final refunded amount are determined by the applicable transaction and provider rules. Do not assume that a displayed service-credit balance equals cash paid or that an exchange rate will be unchanged. Avoid duplicate requests for the same transaction; quote an existing case or order identifier when following up.

Pausing or closing an account

Stopping the Host, revoking an AI client or closing an account prevents or limits future access but does not automatically refund earlier purchases or incurred usage. Before closure, save records you need and contact support about any unresolved payment or statutory entitlement. See the terms of service and privacy policy.